Accessibility and Multi-Year Accessibility Plan

Commitment
Liteline is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA).

Instructions
Each element detailed below is a requirement of the AODA Accessibility Standards for Customer Service, Ontario Regulation 429/07, and must be achieved to meet compliance regulations. For each action required, we ensure that the requirement has been met. Where we have not yet completed the requirement, we will identify the individual/department responsible for completing the action, and include any pertinent notes that may apply, including timelines for completion and progress.

Providing Goods and Services to People with Disabilities
Liteline is committed to excellence in serving all customers including people with disabilities and we will carry out our functions and responsibilities in the following areas:

Communication
We will communicate with people with disabilities in ways that consider their disability. We will train staff who communicate with customers on how to interact and communicate with people with various types of disabilities.

Intent
Liteline has implemented this multi-year plan to ensure that we are prepared to meet all compliance standards for customer service accessibility under the AODA regulations. As an organization, Liteline will meet or exceed all applicable legislation regarding the provision of customer service for people with a disability.

Liteline is committed to eliminating barriers and improving accessibility for persons with disabilities and to providing goods and services in a way that respects the dignity and independence of people with disabilities.

The Integrated Accessibility Standards Regulation (“IASR”) under AODA, which incorporates the remaining 4 accessibility standards, requires us to establish, implement, maintain and document a multi-year accessibility plan which outlines our strategy to prevent and remove barriers for persons with disabilities through the requirements under the IASR. The following accessibility standards are applicable to Liteline under the IASR:

1. General Requirements
2. Information and Communications
3. Employment
4. Design of Public Spaces

In accordance with the IASR, Liteline will:

• Establish, review and update this Accessibility Plan
• Post this Accessibility Plan on Liteline public website at www.liteline.com
• Provide this Accessibility Plan in an accessible format, upon request
• Review and update this Accessibility Plan at least once every 5 years

Part I - General
This section of the Regulation requires us to:

• Develop and maintain an Accessibility Policy and a Multi-Year Accessibility Plan
• Self-service kiosks - consider accessibility features that best meet the needs of customers
• Ensure employees are trained on the Integrated Accessibility Standards Regulation and the Ontario Human Rights Code

Part II – Information and Communications Standards
This section of the Regulation includes requirements related to:

• Accessible feedback processes
• Accessible formats and communication support
• Publicly available emergency procedures, plans, public safety information accessible websites and web content

Liteline has ensured that all websites and content to those sites conform with WCAG 2.0, Level A by January 1, 2015 and WCAG 2.0, Level AA by January 1, 2021.

Part III - Provide Accommodation to Potential Employees
Provide Accommodation to Potential Employees

• Communicate Recruitment Opportunities
• Detail Available Accommodation

For More Information
For more information on this accessibility plan, please contact Human Resources.

Accessible formats of this document are available free upon request.

Last updated May 28, 2024.